Patient Access Manager
Great opportunity to join a fast-growing, award-winning healthcare company based in Dallas with locations throughout Texas, as well as in Colorado, California, Tennessee, Alabama, Oklahoma and Georgia.
The Patient Access Manager will have the overall responsibility to provide patient-centric solutions that improve access, affordability, and adherence to enhance patients' lives.
The manager is also responsible for identifying areas for improvement, lead implementation projects, and hold team members accountable for the compliance to key processes and metrics.
The manager will work with operations leaders and key stakeholders to identify issues, drive resolution, and set strategic direction.
Education/
Experience:
Bachelor's Degree in Healthcare Administration, Business, or related area preferred 3-5 years' experience in Infusion, Reimbursement, Managed Care, and Access experience may be considered in lieu of a Bachelor's Degree.
Proven ability to execute on operational initiatives to drive results.
Major
Responsibilities:
Manages and creates plans that align the people, culture, communications, and processes needed to take action and make decisions.
Leads all aspects of change management as it relates to operational processes, driving process metrics, staffing, and employee relations.
Grow/mentor supervisors and ensure staff engagement and commitment to strategy, mission, and goals.
Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
Design, build, and track any changes to the Process/Operations road maps and P&P, including development and oversight on training.
Partners with other leaders across the enterprise to achieve shared goals.
Lead the assigned Patient Access group in finding solutions to eliminate barriers for patients, increase their access to specialty infusions, and help them receive lifesaving treatments.
Manage the daily operations of the assigned Patient Access group to effectively implement process improvements and ensure the safe, timely, accurate processes of patients through the Patient Access flow.
Apply an understanding of healthcare economics, payment and delivery models, and the roles of the payor, provider, and patients in reimbursement decisions.
Works collaboratively to create clear goals, accountabilities, and outcomes.
Strong presentation and communication skills, with the ability to communicate to a wide range of audiences from senior executives to front-line employees.
Ability to analyze data among multiple reports to determine areas for opportunity.
Understands and adheres to all external accreditation review standards, applicable state, local, and Federal laws and/or regulations, including maintaining patient confidentiality through abiding by HIPAA laws/regulations.
Understands and adheres to all company policies and procedures.
Ability to work under strict guidelines, competing priorities, and immediate requests.
Establishes and maintains positive working relationships with internal and external customers as well as all company employees.
Displays a neat, clean, and professional appearance at all times.
Handles customer/patient complaints in a fair and empathetic manner.
Performs other duties and special projects as assigned.
Recommended Skills Change Management Data Analysis Economy Health Administration Intravenous (Iv) Fusions Labor Relations Estimated Salary: $20 to $28 per hour based on qualifications.
The Patient Access Manager will have the overall responsibility to provide patient-centric solutions that improve access, affordability, and adherence to enhance patients' lives.
The manager is also responsible for identifying areas for improvement, lead implementation projects, and hold team members accountable for the compliance to key processes and metrics.
The manager will work with operations leaders and key stakeholders to identify issues, drive resolution, and set strategic direction.
Education/
Experience:
Bachelor's Degree in Healthcare Administration, Business, or related area preferred 3-5 years' experience in Infusion, Reimbursement, Managed Care, and Access experience may be considered in lieu of a Bachelor's Degree.
Proven ability to execute on operational initiatives to drive results.
Major
Responsibilities:
Manages and creates plans that align the people, culture, communications, and processes needed to take action and make decisions.
Leads all aspects of change management as it relates to operational processes, driving process metrics, staffing, and employee relations.
Grow/mentor supervisors and ensure staff engagement and commitment to strategy, mission, and goals.
Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
Design, build, and track any changes to the Process/Operations road maps and P&P, including development and oversight on training.
Partners with other leaders across the enterprise to achieve shared goals.
Lead the assigned Patient Access group in finding solutions to eliminate barriers for patients, increase their access to specialty infusions, and help them receive lifesaving treatments.
Manage the daily operations of the assigned Patient Access group to effectively implement process improvements and ensure the safe, timely, accurate processes of patients through the Patient Access flow.
Apply an understanding of healthcare economics, payment and delivery models, and the roles of the payor, provider, and patients in reimbursement decisions.
Works collaboratively to create clear goals, accountabilities, and outcomes.
Strong presentation and communication skills, with the ability to communicate to a wide range of audiences from senior executives to front-line employees.
Ability to analyze data among multiple reports to determine areas for opportunity.
Understands and adheres to all external accreditation review standards, applicable state, local, and Federal laws and/or regulations, including maintaining patient confidentiality through abiding by HIPAA laws/regulations.
Understands and adheres to all company policies and procedures.
Ability to work under strict guidelines, competing priorities, and immediate requests.
Establishes and maintains positive working relationships with internal and external customers as well as all company employees.
Displays a neat, clean, and professional appearance at all times.
Handles customer/patient complaints in a fair and empathetic manner.
Performs other duties and special projects as assigned.
Recommended Skills Change Management Data Analysis Economy Health Administration Intravenous (Iv) Fusions Labor Relations Estimated Salary: $20 to $28 per hour based on qualifications.
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