Customer Service Representative, First Shift, $16.87 - 19.50
Job OverviewPosition Description
Summary:
Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.
Principal Accountabilities (The following is intended to describe the general nature and level of work being performed.
It is not an exhaustive list of all expectations.
):
What will you enjoy doing (duties/tasks)Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handlingInteract with management and warehouse personnel to establish service criteria and meet customer requirementsFollow up with customers and other departments to resolve invoice problems and discrepanciesCommunicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handlingAccurately input into and retrieve information from the systemAudit air bills for completeness and accuracy.
Research and maintain filings of air billsReconcile driver pickup and delivery manifestsRead, decode, and decipher freight coding in order to expedite freight movement and tracking processRecord damaged shipments and misrouted freight on applicable reports The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
Recommended Skills Auditing Stock Control Freight Forwarding Logistics Operations Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.
Principal Accountabilities (The following is intended to describe the general nature and level of work being performed.
It is not an exhaustive list of all expectations.
):
What will you enjoy doing (duties/tasks)Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handlingInteract with management and warehouse personnel to establish service criteria and meet customer requirementsFollow up with customers and other departments to resolve invoice problems and discrepanciesCommunicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handlingAccurately input into and retrieve information from the systemAudit air bills for completeness and accuracy.
Research and maintain filings of air billsReconcile driver pickup and delivery manifestsRead, decode, and decipher freight coding in order to expedite freight movement and tracking processRecord damaged shipments and misrouted freight on applicable reports The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
Recommended Skills Auditing Stock Control Freight Forwarding Logistics Operations Estimated Salary: $20 to $28 per hour based on qualifications.
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