Order Management Specialist (41)
Garland, TX Garland, TX Full-time Full-time $19 an hour $19 an hour 17 hours ago 17 hours ago 17 hours ago Our client is looking to fill a Hybrid position in Garland, TX.
You will work in the office 2 days per week and three days from home.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Professionally receive and handle calls regarding new and existing customer orders.
Direct calls to the necessary recipients as appropriate; complaint resolution.
Process customer purchase orders received by fax, phone and/or email.
Create and send warehouse order acknowledgements to customers prior to shipment.
Provide updates to customers on order fulfillment.
Provide detailed product support to customers, distributors, and sales representatives.
Assist customers in returns or claims, if necessary Maintain accurate customer information.
Provide inside sales support for Regional Sales Managers and Sales Representatives.
Ensure timely order release to warehouse for fulfillment.
Assist other Order Management Associates with workload during peek period and while other associates are on PTO.
Assist in prepping shipment documentation for invoice processing.
Assist sales staff and customers with order/invoice questions and shipment tracking.
Process return authorizations and credits when necessary.
Gather required documentation for freight claims or damaged shipments.
Provide superior service and assistance to existing and potential customers.
Keep Manager and lead (s) up to date with any potential issues pertaining to CLIENT Core Values and issues hindering the ability to provide exceptional service to all customers (Internal and External).
Assist management with other duties as assigned.
Assist in all day-to-day tasks related to customer service and office administration Job Type:
Full-time Pay:
$19.
00 per hour Schedule:
8 hour shift Day shift Monday to Friday No weekends Work Location:
Hybrid remote in Garland, TX 75041.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will work in the office 2 days per week and three days from home.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Professionally receive and handle calls regarding new and existing customer orders.
Direct calls to the necessary recipients as appropriate; complaint resolution.
Process customer purchase orders received by fax, phone and/or email.
Create and send warehouse order acknowledgements to customers prior to shipment.
Provide updates to customers on order fulfillment.
Provide detailed product support to customers, distributors, and sales representatives.
Assist customers in returns or claims, if necessary Maintain accurate customer information.
Provide inside sales support for Regional Sales Managers and Sales Representatives.
Ensure timely order release to warehouse for fulfillment.
Assist other Order Management Associates with workload during peek period and while other associates are on PTO.
Assist in prepping shipment documentation for invoice processing.
Assist sales staff and customers with order/invoice questions and shipment tracking.
Process return authorizations and credits when necessary.
Gather required documentation for freight claims or damaged shipments.
Provide superior service and assistance to existing and potential customers.
Keep Manager and lead (s) up to date with any potential issues pertaining to CLIENT Core Values and issues hindering the ability to provide exceptional service to all customers (Internal and External).
Assist management with other duties as assigned.
Assist in all day-to-day tasks related to customer service and office administration Job Type:
Full-time Pay:
$19.
00 per hour Schedule:
8 hour shift Day shift Monday to Friday No weekends Work Location:
Hybrid remote in Garland, TX 75041.
Estimated Salary: $20 to $28 per hour based on qualifications.
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